FAQ

Delivery in the UAE is TOTALLY FREE for all our models.

Standard deliveries take 1-3 business days within the UAE. In case a model is out of stock, we take a total of 5 days including manufacturing.

Yes! All our mattresses come with a 15 day trial period with FREE returns if the mattress is not damaged or stained and is in it's original condition.

A 99 AED fee is only applied to exchanges or returns if the wrong size was ordered.

Read our Return Policy here.

Yes. In addition to all the standard sizes available in the UAE, we also customize mattresses based on your exact bedframe measurements. Contact Us and we can get it done!

Yes, we are located at Store 204, 1st Floor, Festival Plaza, Jebel Ali Village, Dubai.

WARRANTY & GUARANTEE POLICY.

Total Comfort mattresses come with a warranty against Manufacturing Defects for a period varying from 1 to 10 Years from the date of purchase depending on the mattress model.

Warranty
Terms:

1. The warranty period is applicable from
   the date of purchase & only to the original Buyer.
2. The Original Invoice must be preserved as proof of purchase
   and produced along complaint.
3. Warranty will be available only in
   case of product failure due to a manufacturing defect.
4. A repair or replacement under warranty
   does not extend or renew the warranty period.
5. Total Comfort will not provide a
   replacement mattress during the process/time of repairs.

What is
covered?

This Limited Warranty covers the following instances:

• Any physical flaw in the mattress
  causing the foam material to split or crack, given normal usage and proper
  handling.
• Any manufacturing defect in the
  mattress that may lead to sagging or body impressions that exceed 4cm during each year of use.

What is
not covered?

This
Limited Warranty does not cover:

• Normal wear and tear or any damage
  resulting from misuse, abuse, or neglect.
• Any claim by the purchaser regarding
  firmness, comfort preference, or mattress weight.
• Damage to the mattress due to improper
  storage or transportation.
• If the mattress has been used for
  commercial purposes, such as in a hotel or rental property.

Voiding
the Warranty:

This
warranty becomes void under the following circumstances:

• Invoice is not available.
• The mattress is out of warranty
  period.
• If the mattress is not kept clean or
  is visibly dirty. Please note that cleanliness is determined solely at the
  disposal of Total Comfort.
• If there is any evidence of improper
  use or mishandling, including but not limited to burns, cuts, tears, liquid
  damage, or stains.
• If the mattress is not used on a
  proper bed base or foundation that provides adequate support.

Limitations:

• Warranty can be claimed only once per
  warranty period.
• No transportation or shipping costs
  will be covered under this warranty.
• This warranty does not cover
  consequential or incidental damages.
• The responsibility of Total Comfort
  for warranty claims is limited to the repair or replacement of the defective
  product.
• Claims, if any, arising from the
  warranty will be restricted to courts within UAE only, and total liability
  shall not exceed the product purchase value.

Making a Claim:

If a defect appears during the warranty period, the purchaser should contact Total Comfort with proof of purchase and photos of the defect in detail. Total
Comfort reserves the right to determine whether claims are resultant of a manufacturing defect and not a result of misuse or mishandling.