FAQ
Frequently Asked Questions
Product Features
What are the benefits of Eurotop vs Pillowtop?
What are the benefits of Eurotop vs Pillowtop?
Euro Top: Flush, more durable, and uniform appearance; stitched under the mattress cover.
Pillow Top: Visibly separate and plusher; more cushioning but can compress faster over time.
What does "Foam Encased Border" mean?
What does "Foam Encased Border" mean?
This refers to high-density foam placed around the mattress perimeter to prevent sagging, enhance edge support, and increase usable sleeping surface.
What is the difference between Pocket Spring and Bonnell Spring mattresses?
What is the difference between Pocket Spring and Bonnell Spring mattresses?
Pocket Spring: Individually wrapped coils that respond independently to pressure—ideal for motion isolation and targeted support.
Bonnell Spring: Traditional hourglass-shaped springs interconnected for firmer, uniform support—ideal for durability and back support.
What is Cool Gel Memory Foam?
What is Cool Gel Memory Foam?
Gel-infused memory foam regulates temperature by dissipating heat and offers pressure-relieving support with a cooler sleep surface.
Do you vacuum-pack your mattresses?
Do you vacuum-pack your mattresses?
Yes, on select models are vacuum packed and roll compressed for easier handling ans transport
Delivery & Service
How much does delivery cost?
How much does delivery cost?
Delivery in the UAE is TOTALLY FREE for all our models Within City Limits. For the Rest of UAE, we charge 100 AED for delivery
How long does delivery take?
How long does delivery take?
Standard deliveries take 1-3 business days within most of the UAE.
For Abu Dhabi, we take 3 - 7 business days
Do you offer returns or exchanges?
Do you offer returns or exchanges?
Yes! All our mattresses come with a 30 day trial period mattress is not damaged or stained and is in it's original condition.
A 100 AED transportation fee is applied for exchanges/returns and can only be done once
Returns have a 4% processing fee
Read our Return Policy here.
Do you offer custom mattress sizes?
Do you offer custom mattress sizes?
Yes. In addition to all the standard sizes available in the UAE, we also customize mattresses based on your exact bedframe measurements. Contact Us and we can get it done!
Do you have a showroom or store location?
Do you have a showroom or store location?
Yes, we are located at Store 204, 1st Floor, Festival Plaza, Jebel Ali Village, Dubai.
What is the warranty policy on your mattresses?
What is the warranty policy on your mattresses?
We offer up to 10 Years Warranty on our mattresses.
Read our warranty policy here
